Lately, customers have been responding to frustration with businesses by lashing out at the employees they are face to face with, while many businesses have been falling short of their promises to customers. A great example of this cycle is the Southwest Airlines fiasco of this past winter, which left customers without the support they were owed. Many customers wanted to retaliate and took it out on the service workers in the airports who had no control over the systemic failures of Southwest.

Listen in as Michelle and JoyGenea look at the many sides of this issue. What do customers owe service workers and what do companies owe their customers?