It’s so hard to create a culture with intention. Because a real culture is an organic combination of the individuals that make it up. A true company culture shifts slightly with every person that is added or removed. 

Large companies, especially franchised companies, have a hard time with culture and try to identify behaviors that indicate attitudes they find desirable. Flare is one example of this – some people love their flare and some people barely put up with their flare. But does someone’s engagement with a policy intended to drive culture really show their attitude?

Or is culture more a reflection of hiring, mentoring, training, leadership, and everyday actions? Listen in as Michelle and JoyGenea talk about flare, unconscious bias, and the difference between the culture you want and the culture you have.